Terms of Service
Our Terms of Service explain the rules for using the AgentPress website and platform—what you can expect from us, and what we expect from you. Transparency, privacy, and security are priorities.
Last Updated on December, 24, 2025
These Terms of Service (“Terms”) are a legal agreement between AgentPress, Inc. (“AgentPress,” “we,” “us,” or “our”) and you (“you” or “Customer”). These Terms govern your access to and use of (a) the AgentPress website, including content made available through our domains and subdomains (the “Site”), and (b) the AgentPress software-as-a-service platform and related services (collectively with the Site, the “Service”).
BY BROWSING THE SITE, CREATING AN ACCOUNT, CLICKING TO ACCEPT, PLACING AN ORDER, SIGNING AN ORDER FORM, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE TO THESE TERMS.
If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and “Customer” refers to that organization.
Contact: support@agent.press
Company: AgentPress, Inc., a Delaware corporation (principal offices: 20702 High Dr., Lago Vista, TX 78645)
Definitions
“Account” means a Customer’s account to access the Platform (defined below).
“Authorized Users” means Customer’s employees, contractors, and other users Customer permits to access the Platform under Customer’s Account.
“Customer Data” means data, content, files, prompts, instructions, documents, messages, transcripts, and other information Customer or its Authorized Users submit to, store in, or transmit through the Service, including via Integrations.
“Documentation” means user guides and documentation we make available for the Platform.
“Hosting Order Form” means an ordering document executed by the Parties (typically under an MSA) that specifies the hosting/access purchased, applicable fees, and other commercial terms.
“Input” means Customer Data provided to the Platform for processing (including prompts, configurations, and data sources).
“Output” means responses, generated content, results, or other outputs produced by the Platform based on Input.
“Order Form” means (a) any online checkout, online ordering flow, or order confirmation that references these Terms and describes plan, fees, and scope, and/or (b) any Hosting Order Form or other written ordering document referencing these Terms.
“MSA” means a master services agreement (or similar master agreement) entered into between AgentPress and Customer governing the Platform and/or Professional Services.
“Platform” means AgentPress’s proprietary software platform and related features, modules, APIs, interfaces, and tools made available by AgentPress as a hosted service.
“Professional Services” means implementation, consulting, integration, development, training, or other professional services provided by AgentPress under a separate statement of work or services agreement (if any).
“Trust Center” means our security/compliance portal (currently hosted via Vanta) available at https://app.vanta.com/emerge.haus/trust/oxaq6ky149gj19hk8hmybj (as updated from time to time).
“Third-Party Services” means products, services, or content provided by third parties that interoperate with, are integrated into, or are linked from the Service.
“Usage-Based Charges / Pass-Through Costs” means metered charges or third-party costs (including LLM/model usage or third-party API usage) that are billed based on consumption and/or passed through to Customer.
Eligibility and Account Registration
Eligibility. You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. The Service is intended for business use.
Website Use. You may browse the Site without creating an Account. Your Site use is still subject to these Terms (including the Acceptable Use rules in Section 5).
Account Registration (Self-Serve). If you register for an Account through a self-serve flow, you must provide accurate information and keep it current. You may not share Account credentials except as permitted for Authorized Users.
Contracted Access (MSA + Hosting Order Form). If you access the Platform under an MSA and Hosting Order Form, we will provision access after the applicable documents are executed (and after any required initial payment is received, as set out in the Order Form).
Account Security. You are responsible for: (i) maintaining the confidentiality of Account credentials, (ii) all activities that occur under your Account, and (iii) promptly notifying us of any unauthorized access or security incident affecting your Account.
Authorized Users. You are responsible for ensuring Authorized Users comply with these Terms and for all use of the Platform under your Account.
Subscription Plans, Trials, Fees, and Payment
Ordering Paths. You may order access to the Platform in one of the following ways:
Self-Serve Online Order. By selecting a plan and completing online checkout (an “Order Form”).
MSA + Hosting Order Form. By executing an MSA and a Hosting Order Form (also an “Order Form”).
Plans. The Service may be offered under multiple plans (e.g., free trials, paid subscriptions, and enterprise plans). Plan details may be described on the Site and/or in an Order Form.
Free Trials. If we offer a free trial, we may limit features, capacity, usage, or support. Trial terms may be described at sign-up, in-product, or in the applicable Order Form.
Fees and Taxes. You agree to pay all fees stated in an Order Form or at checkout. Fees are exclusive of applicable taxes, and you are responsible for taxes (excluding taxes based on our net income).
Usage-Based Charges / Pass-Through Costs. Some features may incur Usage-Based Charges and/or Pass-Through Costs (including LLM/model usage or third-party API usage). If applicable, these charges will be disclosed at purchase, in-product, and/or in an Order Form. You authorize us to invoice (or charge your payment method, where applicable) for such Usage-Based Charges and Pass-Through Costs.
Billing and Renewals.
Self-Serve. Unless otherwise stated at checkout or in an Order Form, subscriptions renew automatically for the same term, and you may cancel renewal per the cancellation instructions in your Account settings or by contacting support.
MSA Customers. Billing and renewal are governed by the applicable MSA and Hosting Order Form.
Payment Timing; Access Gating. We may require receipt of the initial payment before making the Platform available. For MSA/Hosting Order Form customers, payment timing may be set forth in the Hosting Order Form.
Late Payments / Suspension. If payment is overdue, we may suspend or restrict access to the Platform until amounts are paid.
Refunds. Fees are non-refundable except as required by law or explicitly stated in an Order Form.
License and Use Rights
License. Subject to these Terms and your payment of applicable fees, AgentPress grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during the subscription term for your internal business purposes.
Reservation of Rights. Except for the rights expressly granted, AgentPress retains all rights, title, and interest in and to the Service, including all related software, Documentation, and intellectual property.
Acceptable Use
You agree not to (and not to allow anyone else to) use the Service to:
violate any law or regulation;
transmit malware, exploit vulnerabilities, attempt unauthorized access, or perform security testing without our prior written permission;
interfere with or disrupt the Service, bypass rate limits, or attempt to evade access controls;
access, use, or copy the Service to develop, benchmark, or support a competing product or service;
reverse engineer, decompile, disassemble, or attempt to discover source code or underlying components of the Service (except to the extent allowed by law);
scrape, crawl, or use automated means to extract data from the Service except as expressly permitted by us in writing;
send spam or unsolicited communications, or facilitate phishing or fraud;
infringe intellectual property, privacy, or other rights;
submit or process data you do not have the right to use; or
use the Service for illegal, harmful, abusive, or otherwise improper activities.
Enforcement; Compliance Monitoring. We may monitor use of the Service to confirm compliance with these Terms and may suspend or terminate access for violations or suspected violations (see Section 14).
Customer Data, Output, and Responsibilities
Customer Data Ownership. As between the parties, you own Customer Data.
License to Process Customer Data. You grant AgentPress a limited license to host, transmit, process, and display Customer Data solely to provide, maintain, secure, and improve the Service, to prevent or address technical or security issues, and to comply with law.
Customer Responsibilities. You are responsible for the accuracy, quality, and legality of Customer Data; obtaining all necessary rights/permissions/consents to submit Customer Data; and configuring the Service appropriately (including access controls, roles, and permissions).
No Sensitive Data Unless Authorized. Unless expressly permitted in writing by AgentPress, you will not submit to the Service: (i) sensitive personal information (such as Social Security numbers, financial account numbers, health data), or (ii) other regulated data requiring heightened safeguards.
Output. As between the parties, you own your Output to the extent permitted by law. Output may be inaccurate, incomplete, or unsuitable; you are responsible for reviewing Output before relying on it.
Customer-Controlled Deletion; Retention. The Platform may allow Customers to delete certain Customer Data through product controls. We may retain limited residual copies for a reasonable period in backups or for security, audit, dispute, or legal compliance purposes, and then delete them in accordance with our retention practices and applicable law.
Aggregated/De-Identified Data. We may generate and use aggregated, anonymized, or de-identified data derived from operation and use of the Service to maintain, operate, and improve the Service and for analytics and benchmarking, provided it does not identify you or your Authorized Users.
AI Features and Model Providers
AI Nature of the Platform. The Platform may use AI/ML models to generate Output. Output may be probabilistic and may contain errors.
Configuration and Use. You are solely responsible for: (i) configuring AI features (including prompts, rules, inputs, and integrations), (ii) ensuring use complies with applicable law, and (iii) reviewing and validating Output and any automated actions before use or dissemination.
No High-Stakes Decisions About Individuals. You will not use the Platform (including Output) to make or support decisions about individuals that could produce legal or similarly significant effects (such as decisions about employment, credit, housing, insurance, or medical/legal outcomes).
Third-Party Models. Some AI features may be powered by third-party model providers. Where applicable, you authorize AgentPress to transmit Customer Data to such providers to provide the AI features. Third-party providers are Third-Party Services and may have their own terms and policies.
Integrations and Third-Party Services
The Service may support integrations with Third-Party Services (e.g., SaaS connectors). Your use of Third-Party Services is governed by their terms. AgentPress is not responsible for Third-Party Services and does not guarantee they will remain available. If you enable an integration, you represent you have the rights and permissions required for us to access and transmit Customer Data as needed to provide the integration.
Privacy and Security
Privacy Policy. Our Privacy Policy explains how we collect and use personal information. It is incorporated by reference into these Terms and is available at https://agent.press/privacy (as updated from time to time).
Security Program; Trust Center. We maintain administrative, technical, and organizational measures designed to protect Customer Data. Additional information about our security and compliance program is made available through our Trust Center (which may include information about encryption, access controls, penetration testing, business continuity/disaster recovery practices, and data retention/deletion practices). The Trust Center is available at https://app.vanta.com/emerge.haus/trust/oxaq6ky149gj19hk8hmybj (as updated from time to time).
No Absolute Security. No security measures are perfect, and we cannot guarantee absolute security.
Confidentiality
Confidential Information. “Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand is confidential. Customer Data is Customer’s Confidential Information.
Protection. The receiving party will (i) use Confidential Information only as permitted under these Terms (and applicable Order Forms), (ii) protect it using at least reasonable care, and (iii) not disclose it except to contractors/service providers with a need to know and confidentiality obligations.
Exclusions. Confidentiality does not apply to information that is publicly available through no fault of the receiving party, independently developed, rightfully known, or required to be disclosed by law (with notice where legally permitted).
Support and Service Changes
Support. Support levels may vary by plan and may be described on the Site, in-product, or in an Order Form. For MSA/Hosting Order Form customers, support and service level commitments may be described in the MSA and/or Hosting Order Form (and any referenced SLA exhibit).
Changes to the Service. We may modify the Service to improve it, maintain security, comply with law, or evolve our product. We will use commercially reasonable efforts to notify you of material changes that adversely affect core Platform functionality.
Professional Services
If you purchase Professional Services, they will be governed by a separate services agreement, statement of work, MSA, and/or order form. If there is a conflict between those documents and these Terms, the Professional Services documents control for Professional Services.
Intellectual Property; Feedback
AgentPress IP. AgentPress retains all intellectual property in the Service and any generic modules, connectors, templates, methodologies, and know-how that are not unique to Customer.
Feedback. If you provide feedback or suggestions, you grant AgentPress a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without obligation.
Suspension and Termination
Term. These Terms begin when you first accept them and continue until your subscription expires or is terminated.
Termination by You. You may terminate by cancelling your subscription pursuant to your plan terms (self-serve) or as otherwise permitted by an Order Form/MSA. Termination does not relieve you of payment obligations for amounts accrued.
Termination / Suspension by AgentPress. We may suspend or terminate access if you materially breach these Terms (including Acceptable Use), fail to pay undisputed fees, or create a security risk to the Service or others.
Effect of Termination. Upon termination, your license ends. Subject to any Order Form/MSA and applicable law, we will make Customer Data available for export for a limited period upon request and will delete Customer Data in accordance with our retention and deletion practices.
Disclaimers
THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTPRESS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR COMPLETE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS), EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID (OR PAYABLE) BY CUSTOMER TO AGENTPRESS FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
Indemnification
By You. You will indemnify and hold harmless AgentPress from claims arising from Customer Data, your use of the Service, your breach of these Terms, or your violation of law or third-party rights.
By AgentPress (IP Infringement). AgentPress will defend Customer from third-party claims that the Platform infringes a U.S. patent, copyright, or trademark, and will indemnify Customer for resulting damages finally awarded (or settlement amounts approved by AgentPress), provided Customer: (i) promptly notifies AgentPress, (ii) cooperates, and (iii) allows AgentPress sole control of the defense/settlement. AgentPress has no obligation to the extent a claim arises from: (a) Customer Data or Customer configurations, (b) use of the Platform in violation of these Terms/Order Forms, (c) combinations with items not provided/approved by AgentPress, (d) modifications not made/authorized by AgentPress, or (e) Third-Party Services. If the Platform becomes (or in AgentPress’s opinion is likely to become) infringing, AgentPress may: procure the right for continued use, modify/replace to avoid infringement, or terminate and refund prepaid unused subscription fees for the affected period.
Dispute Resolution; Governing Law
Good-Faith Resolution. The parties will attempt to resolve disputes in good faith.
Venue; Governing Law. These Terms are governed by Texas law (excluding conflict-of-law rules). Any litigation will be brought in state or federal courts located in or having jurisdiction over Travis County, Texas, and the parties consent to jurisdiction there.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., posting to the Site, in-product notice, or email). Continued use of the Service after the effective date of changes constitutes acceptance.
Notices
Notices to AgentPress must be sent to: support@agent.press (or another address we designate). Notices to you may be sent to the email address associated with your Account or otherwise provided in an Order Form.
Miscellaneous
Assignment. You may not assign these Terms without our prior written consent, except in connection with a merger or sale of substantially all assets. We may assign to an affiliate or successor.
Severability. If a provision is unenforceable, the rest remains in effect.
Entire Agreement. These Terms, any Order Forms, and any referenced policies (including the Privacy Policy) are the entire agreement for the Service unless you have executed an MSA with AgentPress, in which case the MSA and the Hosting Order Form (and any statements of work) also apply.
Order of Precedence.
If you have an MSA, then in the event of conflict: (1) the MSA, (2) the Hosting Order Form, (3) these Terms, (4) referenced policies.
If you do not have an MSA but have purchased a subscription through self-serve signup, then in the event of conflict: (1) the applicable Order Form (which may be an online checkout/order confirmation reflecting your selected plan and fees), (2) these Terms, (3) referenced policies.
If you do not have an MSA and have not purchased a subscription (e.g., Site browsing only), then in the event of conflict: (1) these Terms, (2) referenced policies.
Publicity (Customer List Only). Unless you notify us in writing that you do not consent, AgentPress may reproduce and display Customer’s name and logo solely to identify Customer as a customer of AgentPress (e.g., on a customer list). Any press release, case study, testimonial, quotation, or other marketing use beyond a customer list requires Customer’s prior written approval. We will comply with Customer’s brand guidelines provided to us, and we will remove Customer’s name/logo from customer lists within a reasonable time after Customer’s written request.
No Third-Party Beneficiaries. There are no third-party beneficiaries to these Terms.